Terms and conditions

SELLING TERMS

The general terms and conditions of the website www.smrekovit.si are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2) and international codes for e-business.

The web site www.smrekovit.si (hereinafter referred to as "Smrekovit") is managed by Smrekovit, Matic Konc s.p. Upon registration on the website, the visitor acquires a user name and a password that unambiguously determine and connect the user to the entered data. By registration, the visitor becomes a user and acquires the right to purchase and comment.

ACCESSIBILITY OF INFORMATION

(summary of legislation)

Smrekovit undertakes to always provide the buyer with the following information:

- company identity (name and registered office, registry number),

- contact information that enables the user to quickly and effectively communicate (e-mail, telephone),

- essential characteristics of goods or services,

- accessibility of articles (each article or service offered on the site should be accessible within a reasonable time),

- terms of delivery of articles or services (manner, place and deadline of delivery),

- all prices must be clearly and unambiguously determined and must be shown, whether they already contain taxes and transport costs,

- the method of payment and delivery,

- time validity of the tender,

- a time limit within which it is still possible to withdraw from the contract and the conditions for withdrawal;

- an explanation of the complaint process, including any contact details of the contact person or the customer service department.

PRICES

All prices include VAT. Prices are valid at the time of the award and do not have a predetermined validity. The prices apply in the case of payment with the payment methods below, under the conditions set out below.

PAYMENT METHODS AND COSTS OF PAYMENT METHODS

The provider offers the following payment methods: payment at delivery for Slovenia and Croatia, bank transfer, payment through PayPal. The purchase contract (order) is stored electronically on the provider's server and available to the customer at any time in its user profile (Maintenance account).

DELIVERY AND COSTS OF DELIVERY

Smrekovit will hand over the goods to the contractual delivery partner within 3 working days. The bidder reserves the right to choose a delivery service. The shipping costs are as follows clearly defined in the purchase process.

RIGHT TO PASSAGE FROM PURCHASE, REFUNDS

The consumer has the right to communicate to the company within 15 days of the receipt of the goods (at the contact e-mail address) to withdraw from the contract, without having to state the reason for his decision. The only cost to the consumer in respect of cancellation is the cost of returning the goods. Goods must be returned to the seller no later than within 30 days of the delivery of the message from the cancellation of the contract (purchase).

The goods received must be returned undamaged and unchanged, unless the goods have been destroyed, defective, lost or reduced, without the consumer being guilty.

Repayment of payments will be made as soon as possible and at the latest within 30 days from the receipt of the notice of withdrawal. Returns of payments are made to the bank account of the customer.

SAFETY

The provider uses appropriate technological and organizational means to protect the transmission and storage of personal data and payments. PayPal is responsible for secure authorizations and credit card transactions. Credit card authorizations are executed in real time with immediate checking of data at banks. Card information is not stored on the provider's server.

PROTECTION OF PERSONAL DATA

The provider undertakes to permanently protect all personal data of the user.

The provider for an indefinite period stores the IP addresses of all visitors of www.smrekovit.si, and for the registered members also the first and last name, e-mail address, contact telephone, primary address and delivery address, country of residence, registration time and date and archive of communication with the provider.

The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, accounts) and other communication needed.

In no case shall the user's information be handed over to unauthorized persons.

In order to protect personal data, the user is also responsible for ensuring the security of his user name and password and the appropriate software (antivirus) protection of his or her computer.

COMMUNICATION

The provider will contact the user via means of distance communication only if this user explicitly does not object.

RESPONSIBILITY DISCLAIMER

The provider is making every effort to ensure the up-to-date and correctness of the information published on its pages. Nevertheless, the characteristics of the articles, the delivery period or the price may change so quickly that the provider fails to correct the information on the web pages. In this case, the buyer will notify the buyer of the changes and will allow him to resign from the order or to replace the ordered item.

Although the provider is trying to provide accurate photographs of sales items, all photographs should be taken as symbolic. Photos do not provide product features.

The Bidder reserves the right to change the Terms of Business at any time and in any way, regardless of the reason and without prior notice.

COMPLAINTS AND DISPUTES

The provider respects the applicable consumer protection legislation. The bidder seeks to fulfill its duty to establish an effective system for dealing with complaints and to identify the person with whom, in case of problems, the customer can connect by telephone or by e-mail. The complaint is submitted via e-mail info@smrekovit.is. The complaint processing procedure is confidential.

The provider is aware that the essential characteristic of the consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs arising from the resolution